Returns And Warranty
An RGA form is required to be submitted with ALL returns parts. Parts without the proper RGA form will not be accepted for review. Special order parts are non-returnable. Please fill out the below form. You must mark on the form if the part(s) you are returning are new or warranty and the reason for the return. New returns must be in a resalable condition (original packaging). All returns over 30 days of original purchase are subject to a restocking fee. New and warranty returns are to be sent back prepaid by the customer unless authorized by an agent. If parts are returned without an authorized RGA form the return will be subject to a $15.00 administration fee. All the products we sell are covered by a manufacturer’s warranty. Defective product(s) will be replaced free of charge pending approval by the manufacturer. Freight and labour are not covered by The Truck Outfitters or by the manufacturer. Product Shipping, Returns and Applicable Fees – Return fees do not apply to defective products or returns due to The Truck Outfitter error. Shipping fees incurred by The Truck Outfitters will be the buyer’s responsibility to pay if the buyer purchased the wrong part, or if the item is no longer needed. Shipping fees would include the outbound and inbound freight charges. In accordance with our return policies, Truck Outfitters reserves the right to withhold shipping costs from the refund as a restocking fee of up to 20% of the order total. Product returned must be complete with all components, and in its original packaging and condition (not installed), otherwise, Truck Outfitters reserves the right to withhold 50% on the refund. The Truck Outfitters reserves the right to refuse unauthorized returns.
